We provide material and print warranties depending on the substrate:

• PVC Mesh: 1 months cover for manufacturing defects and print faults.
• Premium Airmesh: 3 months for materials, seams and print issues.
• Premium Polyester Airmesh: 6 months, extended resistance against UV fade and stitching failure under normal use.

Warranties exclude damage from improper installation, vandalism, extreme weather events, or misuse. Extended warranty plans and maintenance agreements are available for trade customers.

Yes — extended warranty options (up to 36 months) are available for Elite Polyester products when combined with a maintenance plan. Trade accounts and supply-contract customers may qualify for complimentary extensions — ask your account manager.

1. Contact our Returns & Warranty team within 3 days of delivery with photos and your order number.
2. We will assess the issue and advise whether to return, repair, or replace the item.
3. If a return is required, we will provide a returns reference and arrange courier collection or give you return instructions.
4. After inspection, we will confirm replacement, repair, or refund options.

• Inspect goods immediately and note any visible damage on the driver’s paperwork.
• Take clear photos of the damaged packaging and the product.
• Email evidence to info@northernflags.com the same day so we can start a courier claim.
• Damaged items will be prioritised for replacement after carrier confirmation.

Custom printed banners are non-returnable unless they are faulty or produced incorrectly. Plain stock items may be returned unused within 14 days and may be subject to a restocking fee.

Typical replacement times are 3 - 5 working days for standard items once a claim is approved. For urgent requirements we offer express replacement (48-hour or 24-hour options) at an additional cost.

• Small tears and punctures can often be patched or heat-welded; eyelets can be replaced or reinforced.
• We recommend replacement when repair costs exceed 60% of the new cover or when structural integrity is compromised.
• Contact info@northernflags.com for a repair assessment and quote.

We retain artwork for 3 years and can reprint identical designs where files and substrates remain the same. If materials or inks have changed, we’ll advise the closest match and provide a sample proof.

1. Email info@northernflags.com with your order number and a description of the fault.
2. Attach clear photos showing the problem and, if possible, images of the installation method.
3. Provide delivery date and site conditions (weather, exposure, any incidents).
4. Our technical team will review and respond within 48 hours with next steps.

• Order number / invoice copy
• High-resolution photos of the defect and packaging where relevant
• Installation details (fixing method, tensioning notes)
• Maintenance history if applicable (cleaning / repairs performed)

If the return is approved as a manufacturing fault, we arrange and pay for return shipping. If a claim is declined due to misuse or non-covered damage, return shipping may be charged to the customer.

• Follow our official installation guide — improper fixing is a common cause of failure.
• Do not overtighten cable ties; use recommended spacing and tension.
• Inspect and re-tension banners after the first 48 hours and periodically thereafter.
• Keep cleaning and maintenance records to support any future warranty claim.
• Remove or secure banners during extreme weather where possible.

If you disagree with our assessment, request a secondary technical review. For major disputes we can arrange a third-party inspection — costs may be recoverable if the claim is upheld.

Email our dedicated teams with your order number:

• Warranty / Claims: info@northernflags.com
• Returns & Transit Damage: info@northernflags.com
• Repairs & Maintenance: info@northernflags.com
• Phone (trade & urgent): 0113 205 5189

Have your order number and photos ready to speed up the process — we aim to respond to claims within 48 hours.